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Published on Apr 24, 2015 David C. Mozeika – Resume – Updated 3/13/2015 Nutley New Jersey 07110 Current Employer: Public Service Electric and Gas Co. Title: Process Analyst/ Third Party Billing “Utility Relocation Cost Recovery” Seeking a management position in Gas Distribution, Gas Services, and/or Customer Operations Support with a strong desire to improve customer satisfaction, improve internal processes, and safety. Dedicated employee with extensive experience in all phases of utility Gas Distribution ,Gas Service Operations/ASB, Marketing/Customer Service, Billing and Collection (Third Party Billing)/Customer Operations. Strong leadership qualities, innovative, customer focused, and goal oriented. of knowledge pertaining to overall company operations. Familiar with both IBEW and 855 union contractServed on several utility Safety Councils throughout the 24 years of employment. Lead team training on OSHA and BPU standards of safety and installation of utilities for both electric and gas.
Process Analyst: PSE&G NJ Asset Revenue Cycle Services/ Customer Operations/ Utility Cost Recovery/ Third Party Billing and Collections. Manage 3rd Party Billing and Collections for PSE&G Metro Electric and 6 Gas Distribution and Service Districts. Support and Collaborate with internal and external stakeholders to reduce unbilled and unpaid balances ofplant air purifier wolverton relocation of utility infrastructure requests. air purifier unicityCreate and maintain business relations with State and Governmentalhunter total air sanitizer blinking red lightDevelop process improvements with Electric and Gas Distribution / Service organizations to ensure cost recovery for work done at the expense of others.
The departmental goals are to ensure financial integrity (Sarbanes Oxley compliance) with internal and external stakeholders in order to protect the rate base balance for end user customers while maintaining corporate score card measures and ensuring financial goals are achieved. Area Distribution Supervisor: PSE&G NJ Northern Gas Division/ Clifton & Oakland Gas Districts Supervise work force within a designated Area of the Clifton Gas District. Lead, coach, council, and direct employees to maintain a safe and productive department. Perform Supervisory duties for a designated area by managing the New Business Operations for the Clifton District. Maintain business relations with residential, commercial, industrial, municipalities, state/government agencies. Other personal area of responsibilities: Managing New Business Customers needs with timely and safeAssuring productivity and managing the New Business Budget. Partner with maintenance and repair
supervisors to manage man power, schedule and assign tools and equipment on a daily basis to ensure safety and productivity, and customers expectations are met. Member of the Line of Business Safety Council (Gas Distribution/Safety Supervisor). training courses to assure OSHA standards of procedures were up to code. Managed safety fact finding teams consisting of both management and represented employees. Northern Gas Division/ East Jersey Gas District Work Allocator/Scheduler 11/00 – 2002 Supervise and coach employees. Plan and coordinate workload according to available man power. Assign daily work to the appropriate crew makeup to ensure productivity. Partner with Northern Division Asset Management to assure that the District is following the work plan and utilizing best practices. of the IWMS/Scheduling work management system to ensure that best scheduling practices were being utilized. Facilitate the handling of all represented employees scheduling, vacation requests, training, etc.
Northern Gas Division/ Asset ManagementNew Business 7/99 – 11/00 Manage long and short range planning for the installation of gas mains and services associated with new businessAssist the local Engineer with measuring man- hours, productivity, and footage for long range planning. Manage and recommend, based on workload and man-hours, if outside resources/contractors should be utilized. Lead/initiate several cross department training teams and sessions to improve and create a more manageable organization, increase productivity, and improve customer satisfaction. Partner with Marketing/COF to meet customer needs and expectations. Service Consultant: Construction Inquiries: PSE&G NJ Sales and Business Service Public Service Electric and Gas Company 1997 – 1999 Managed the coordination of construction projects (Gas and Electric Utilities) for industrial and commercial customers from start to completion. Also maintained customer contact to assure customer satisfaction.
Took on the role of mentor to fellow employees by sharing field knowledge of gas distribution systems and Assisted the Sales Department with oil to gas conversions (technical) and sales leads. Service Specialist (Gas Service/ Appliance Service Business): PSE&G NJ Public Service Electric and Gas Company/ Newark and New Brunswick Districts 1991-1997 Service Specialist capacity with knowledge of all phases of meter and regulator installation, appliance repair, heating, and basic knowledge of air conditioning repair. Initiated, through PACE, and chosen to manage a new business venture (Air Duct Cleaning) that is currently in the Assisted with training of new employees. Received numerous customer appreciation letters for a job well done. Utility Mechanic: PSE&G NJ Public Service Electric and Gas/ Newark District Started as an apprentice and achieved First Class Mechanic status. Attended and completed the Edison Apprentice Training Program.