Needed to get a lawyer and the police involved to get this job finished. They took the money (lots of it) and ran. They tried to say they "didn't know the job wasn't finished" and this is after many many phone calls. I would not recommend them to anyone. Spent the entire summer with NO hot water. Thank goodness it wasn't winter. All the pipes to the house and through the house were so old they needed replacing. Lot of work and lot of tear up... Took line with fault off ground fault interrupter in bathroom and said it was fixed, because it will not trip anymore. Left outside outlet uncovered. Really bad quality work. Michael And Sons Manager The electrician manager is a bi polar selfish person they are a ripoff and over priced company that will try to sell you on stuff you don't need. And only temporarily fix the problem they came for so you keep calling them back. The manager will call you to smooth things over and really doesn't make anything better. Call a more professional company that will fix your problem correctly and way cheaper Read more ›

For starters they don't know what they are doing and they think you should pay them while figure out how to fix your problem .....clueless! Don't use these people Michael And Sons Plumbing Service We thought we Had a stopped up toilet. They snake the drain, no blockage. They install a new toilet no flush. They remove a p trap from a sink and the toilet flushes. They install a new studer vent in the attic, Toilet stops flushing. They send a third guy (they're best supposedly) who tells me our drain lines need to be replaced ($4,000 +). "We have incorrect fall in the drain lines". I go under the house, find a poorly draining section of... Michael And Sons Customer Care Please know that I was a new client to your company. I had schedule for routine service of my AC unit for August 12, 2016 Sat. between the hours of 12-4 PM. At time of scheduling I reported that my system worked fine given that the entire system is only three years old. Despite this, the Customer Service Rep. scheduled for a diagnostic eval.

Saturday, I waited 5 1/2 hours without a technician coming. I received a phone call that... I called Michael and Sons to schedule an appointment after ARS failed to show up after waiting for seven hours for repairs. Michael and Sons were on time; however, the shock came when the representative presented the bill. Michael and Sons have two different types of plans they want you to go with and if you do not choose any of the plans then you will have to pay more for the individual services. To have a clog pipe clean out the individual... We purchased a Carrier AC unit from Michael and Sons! We have a ten year warranty! We have been without AC since Sunday August 14 at noon. We have made numerous attempts to gain service. We have been told many times that either we are not an emergency or that someone would call us back! We are in Virginia and the heat index has been 110 and higher since Sunday. The temperature in my home is between 85-90! I have a husband who is a diabetic... Michael And Sons Air Conditioner Cleaning Service

Just got charged $1025.00 for a pressure tank and installation kit that cost $225.00. emed air purifierWhen i asked for an itemized bill of whaz i am paying for they cannot give me one. air duct cleaning beaumont txI was told by a manager that i am paying for a Master plumber and everything was included. sportster air cleaner oil leakI asked what everything meant and of course i was told service. I missed 2 hours from work one day for them not to show up, and had to give up 8 hrs. the next day because someone didnt tell... Michael And Sons Electric Service I arranged a visit with an electrician from Michael and Sons. He seemed nice, but at the outset said that his key diagnostic tool was "thrown out by his wife this morning," so I tried to explain what I thought was the problem with my kitchen fan and microwave.

He agreed that I was correct with my diagnosis for the ceiling fan and microwave oven, but he did not have the tools to totally confirm the problem. He said I could replace the possible... What do you enjoy about the work you do? 1. My customers #1!! 2. A finished, neat project. 3. Finishing a service or maintenance call then watching & listening to the HVAC system run. Times hired on Thumbtack Thank you for the kind words. We strive to train our technicians to be courteous, prompt, and to provide the best customer service to all of our customers, new or existing. Thank you for your business and please refer us to family and friends. I apologize that you felt the tech (David) did not pay attention to your conversation. However, as we know we cannot satisfy everyone our goal is to keep everyone happy. Since our tech called to "inform" you that there had been a cancellation which many customers would like to take advantage of, I apologize again of behalf of Supreme Comfort.

Thank you for your business. As we cannot always satisfy every customer we never let customers feel unhappy. Mr. Henkin I apologize that we couldn't work together on your project. I wish you the best of luck in getting your project completed. This is clearly not acceptable by our company standards. We sent a new technician out and he proved to me and my staff that he's not worthy of working for "Supreme Comfort". Mr. Cavanaugh I apologize again to you on behalf of Supreme Comfort and if you ever need our assistance we will waive our service fee for you. We take pride in the reputation of this company and therefore cannot have individuals work for us that lack professionalism. We performed some preventative maintenance for this customer, he then requested additional services. We quoted him for this additional work, and he said he had found someone else. This is normally the end of the process. He then contacted us repeatedly requesting technical advice, to the point of being very unprofessional.